About ARTBROWN Products

【 MADE IN JAPAN 】

The leather racks in a corner of Art Brown's main factory storehouse hold a variety of leathers from around the world.
Artisans who work with leather every day carefully craft each piece by hand.

From an eco-friendly perspective, we use the natural scratches, wrinkles, and scars that each cow originally had, as well as lot number stamps, as unique characteristics in manufacturing our products.

If you are concerned about minor scratches, please refrain from purchasing.
Please note in advance that a cancellation fee of 770 yen will apply to cancellations for customer convenience, such as the product being different from what you imagined.

【 Reliable After-Sales Care 】

This is after-sales care that is only possible because the product planning, leather selection, and product sewing are all done at Art Brown's own factory in Fukuoka City. We will support you by valuing each customer's encounter with the product.

We also offer re-polishing and maintenance

Even if parts break or malfunctions occur after years of use, we will repair them (only if parts are in stock).

We also provide detailed, long-term support, such as re-polishing the edges that have become frayed with use.

All initial defective products are handled free of charge

If the delivered product is damaged or defective, we will replace it.
We will bear all round-trip shipping costs associated with the replacement of defective products.

Color exchange available

If the color of the delivered product is different from what you imagined and does not fall under the following items, a color exchange is possible.

※The round-trip shipping cost incurred during the exchange will be borne by the customer.
※Returns and exchanges are not possible if any of the following items apply.

Products that have been delivered for more than 1 week
Products that have been used by the customer
Products that have been soiled or damaged by the customer
Products that have been soiled by trying on, or have odors such as cigarette smoke